Privacy Policy

CLASSIC GLAZING SOUTH WEST LTD
Company Number: 17249954
Registered Office: 9 Queens Road, Wellington, England, TA21 9AW

Website: www.classicglazingsouthwest.co.uk
Email: info@classicglazingsouthwest.co.uk
Mobile: 07423 420798
Telephone: 01823 765477

Last Updated: 19 June 2026

1. Introduction

CLASSIC GLAZING SOUTH WEST LTD ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

Visit our website;
Complete our Contact Form;
Request a quotation;
Contact us by telephone or email;
Enquire about or use our glazing services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

CLASSIC GLAZING SOUTH WEST LTD is a private limited company registered in England and Wales.

Company Number: 17249954
Registered Office: 9 Queens Road, Wellington, England, TA21 9AW

For any questions regarding this Privacy Policy, please contact:

Email: info@classicglazingsouthwest.co.uk
Telephone: 01823 765477
Mobile: 07423 420798

3. Information We Collect

We may collect and process the following information:

Personal Information
Full name
Email address
Telephone number
Property address or postcode
Details relating to your glazing requirements
Information provided through our Contact Form or Request a Quote Form
Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages viewed
Time spent on the website
Referring website
Approximate geographical location

4. How We Collect Information

We collect information when you:

Complete our Contact Form
Complete our Request a Quote Form
Contact us by email
Telephone us
Subscribe to our newsletter
Visit our website
Interact with our online advertising

5. How We Use Your Information

We use your personal information to:

Respond to enquiries
Provide quotations
Arrange appointments
Deliver our glazing services
Manage customer relationships
Send newsletters and marketing communications (where you have consented)
Improve our website and services
Comply with legal and regulatory obligations

We will only process your information where we have a lawful basis to do so.

6. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate interests in operating and improving our business

7. Newsletter and Marketing Communications

If you choose to subscribe to our newsletter, we may send you:

Company news
Promotions and special offers
Updates regarding our services
Home improvement and glazing information

You may unsubscribe at any time by:

Clicking the unsubscribe link in any marketing email, or
Contacting us at info@classicglazingsouthwest.co.uk

We will never sell your personal information to third parties for marketing purposes.

8. Google Analytics 4 (GA4)

We use Google Analytics 4 (GA4) to understand how visitors use our website and to improve the user experience.

Google Analytics may collect information including:

Pages visited
Session duration
Device information
Browser type
Approximate location
IP address
Website interactions

This information is used in an aggregated form and helps us improve our website, services, and marketing.

9. Google Tag Manager

We use Google Tag Manager to manage website tags and scripts.

Google Tag Manager does not itself collect personal information. However, it may deploy tags that collect information in accordance with this Privacy Policy.

10. Google Ads and Advertising

We use Google Ads to promote our glazing services online.

Google Ads may use cookies and similar technologies to:

Measure advertising performance
Track conversions
Understand how visitors interact with our website
Display relevant adverts to previous website visitors (remarketing)

This means that after visiting our website, you may see advertisements for our services on other websites or platforms operated by Google.

You can manage your advertising preferences through your Google account settings.

11. Google reCAPTCHA

Our website uses Google reCAPTCHA to protect forms from spam and automated abuse.

reCAPTCHA analyses information such as:

IP address
Mouse movements
Browser settings
Device information
Time spent on pages

This information is used solely to determine whether website visitors are genuine users and to protect our website against fraudulent activity.

12. Cookies

Our website uses cookies and similar technologies to:

Ensure the website functions correctly
Analyse website traffic
Improve website performance
Measure advertising effectiveness
Remember your preferences
Support Google Ads and Analytics

Cookies may be either:

Essential cookies – required for the website to function.
Analytical cookies – helping us understand website usage.
Marketing cookies – supporting advertising and remarketing activities.

You can manage or disable cookies through your browser settings.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

13. Sharing Your Information

We do not sell your personal information.

We may share your information with:

Website hosting providers
Google services, including Analytics and Ads
Email marketing providers
IT and technical support providers
Professional advisers, including accountants and solicitors
Government or regulatory authorities where required by law

Any third parties processing information on our behalf are required to keep your information secure and confidential.

14. Data Retention

We keep personal information only for as long as necessary.

Typically:

Customer enquiries are retained for up to 2 years.
Quotation and project information may be retained for up to 7 years.
Financial records are retained in accordance with legal and tax obligations.

When information is no longer required, it is securely deleted or anonymised.

15. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

Although we take security seriously, no method of transmitting data over the internet can be guaranteed to be completely secure.

16. Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your personal data
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

17. Children's Privacy

Our services are intended for adults, homeowners, and businesses.

We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that information relating to a child has been collected inadvertently, we will take steps to delete it promptly.

18. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the UK data protection regulator:

Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

19. Contact Us

If you have any questions about this Privacy Policy or how we process your information, please contact:

CLASSIC GLAZING SOUTH WEST LTD
9 Queens Road
Wellington
England
TA21 9AW

Email: info@classicglazingsouthwest.co.uk
Mobile: 07423 420798
Telephone: 01823 765477